Cancellation and Refund Policy

Last Updated: 21-02-2025

At ECS Degana, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • The return request must be made within 3-5 days of delivery.
  • Certain items such as digital products, personalized items, or perishable goods are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at expert.computer.system@gmail.com or call 8058721704 within the return period.
  2. Provide your order number, reason for return, and relevant photos (if applicable).
  3. Ship the product back to our return address (provided upon approval).
  4. Once received, we will inspect the item and notify you about the return status.

3. Refund Policy

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • If the refund is delayed, please check with your bank or payment provider.
  • Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

  • Exchanges are allowed for defective or damaged products only.
  • You can request an exchange within 10 days of receiving the item.

5. Cancellations

  • Orders can be canceled within 1 hours of placing them. After processing, cancellations are not allowed.
  • If an order is canceled before shipping, a full refund will be issued.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 48 hours with photos.
  • We will arrange for a replacement or refund, depending on availability.

7. Contact Us

For any return or refund inquiries, please contact:
📞 8058721704
📧 expert.computer.system@gmail.com
🌐 https://ecsdegana.in